FAQ

Support

Frequently Asked Questions

Everything you need to know about ordering with Akasha Wholesale. Can't find your answer? Reach out to us directly.

How do I get access to wholesale pricing?
To access wholesale pricing, you must apply for an Akasha Wholesale account. Simply complete our Wholesale Registration Form with your business details. Once submitted, our team will manually review your application and respond within 1–3 business days.
Is approval automatic?
No. Every application is manually reviewed by our team to ensure we're working with legitimate retail businesses. We take this process seriously to maintain the integrity of our wholesale program.
What do I need to be approved?
You must be a registered business. As part of the application, you will be required to provide your business license and complete business information. Applications without valid business documentation will not be approved.
Can I browse products before applying?
Yes. You are welcome to browse our full product catalogue without an account. However, pricing is only visible to approved wholesale account holders. To see prices and place orders, you must have an approved account and be logged in.
Is there a minimum order requirement?
No — and we mean it. There is no minimum order value and no minimum quantity per product. Order exactly what you need, whether you're stocking a new store or topping up a single item. This is one of the things that sets Akasha apart.
Do you offer net terms or buy now, pay later?
Payment is required in full at the time of purchase for all new accounts. Net terms may be made available to established, long-term account holders at our discretion. We also offer buy now, pay later options at checkout.
What if an item I ordered is out of stock?
Due to our high product turnover, some items may go out of stock between restocking cycles. If this happens with your order, we can split-ship — sending the available items immediately and shipping the remaining products once they arrive at our facility. We will always communicate with you if there is a delay.
Can I request products you don't currently carry?
We welcome product suggestions and will always consider them. While we cannot guarantee that every request can be fulfilled — sourcing is a meticulous process — your feedback helps shape our catalogue. Feel free to reach out via our Contact page.
Do you sell display stands or retail fixtures?
Yes — we carry a selection of display stands for crystals, candles, and similar products to help you merchandise your retail space effectively.
Where do you ship?
We ship to all provinces and territories across Canada. We also fulfill orders from the United States. If you are located outside of Canada, please contact us before placing your order to confirm shipping availability.
Which carriers do you use?
We use a third-party shipping platform that provides access to multiple carriers, including Canada Post, UPS, FedEx, Loomis, Canpar, and GLS. Shipping is calculated by weight at checkout.
How long will my order take to arrive?
Orders are processed within 5–10 business days. Once your order leaves our facility, transit time is typically 1–7 business days depending on your location. Please note that once a shipment is in the hands of the carrier, delivery timelines are outside of our control. We recommend factoring in carrier processing times when planning your inventory needs.
Do you offer free shipping?
Free shipping is not currently available. Shipping rates are calculated by weight and displayed at checkout before you complete your order.
Do you offer local pickup?
Yes — local pickup is available for customers in the Barrie, Ontario area. If you would like to pick up your order, please arrange a pickup time by contacting us directly through our Contact page. Pickup details will be coordinated privately.
What is your return policy?
All wholesale sales are final. We do not accept returns due to a change of mind. If you receive a damaged or incorrect item, you must report it within 48 hours of delivery with supporting photos. Claims submitted outside of this window will not be accepted. Please review our full Refund Policy for details.
My crystals look different from the photos — is that normal?
Absolutely. All of our crystals and natural products are unique. Variations in color, size, shape, texture, pattern, and natural markings are inherent to the nature of the product and are not considered defects. Product images are for reference only. Natural imperfections are part of what makes each piece one of a kind — and your customers will love that.

Still have questions? We're happy to help.